We work with most kinds of service-based business but have found that we bring exceptional value to those handling personal and sensitive information like brokers, finance & advisory, legal, accounting and medical / allied health.

Most of our clients have team sizes between 3 and 30. We also work well with solo operators (including those who are just starting out) but the value of our services increases exponentially as the team grows.

Each business is subtly different but at the end of the day, they all want the same thing: serving as many clients as you can, efficiently, profitably, and with as little risk as possible. We are extremely aware of the biggest cyber-risks impacting Aussie small businesses and we provide compliant solutions and tailored advice to help you meet your obligations and operate securely.

Most of our clients are in financial services (advisors, brokers, capital, M&A etc), legal, accounting, bookkeeping, allied health or NDIS. Our diverse client-base does also include members of a dozen other industries, but we bring the greatest value to those working with sensitive client information on a daily basis.

Yes, managing the risks associated with this is something we advise our clients on all the time. How to outsource or offshore any part of your business safely will depend on several key elements including the model (agency vs EOR vs direct contract/employment) and device ownership (i.e. who owns their laptops - you, the agency or the team member themselves). We can either help you select a model that's right for your needs or manage the cyber-risk of your established arrangements.

The Microsoft 365 platform provides a range of functionality to help you do business, and an assortment of cybersecurity features to keep you safe. Unfortunately, most business owners that self-manage their IT end up misconfiguring things without realising it. They also aren't aware that most of the security features of this platform need configuration and tuning in order to work at all.

When we are managing and securing your Microsoft 365, you will experience less technical issues and become substantially safer at the same time.

No, they don't. This is a common misconception - what Microsoft do is provide limited data retention. They hold onto your data for a short period after you delete it so that you can get it back (typically 30-60 days depending what it is). If you don't realise it is missing until day 61, or if you've deleted your data in one of the several ways that bypasses this retention, then your data is gone - forever. To give you the confidence in knowing all your business information is protected, we include the backup of your Microsoft 365 data with our service.

We can support Google environments but they come with a lot of their own headaches and challenges. Reach out anyway and we can discuss your situation.

In short, no. Sure, having it is better than not having it. But most antivirus packages are horrifically underpowered to protect against modern threats. Our service includes Managed Detection & Response (MDR) - think of it like antivirus on steroids, with substantially stronger protection and monitored 24x7 by a team of security experts.

No, but we will set some rules around how to use it safely. That said, the vast majority of our clients enjoy not needing their admin access anymore because we take care of everything for them. But it is still nice to know you've got it just in case.

Absolutely not. We will never ask for your passwords and instead ask you to set up separate admin accounts for us to access your systems to ensure traceability (i.e. audit logs show who did what).

Our average response time is under 15min. If you remove the outliers, it's actually often under 5min - but sometimes it also takes a tad longer. We triage requests based on their business importance and urgency but always try to ensure the fastest response possible.

Mostly, because you don't know what you don't know. Perhaps you're only a small team and already starting to feel the pinch of doing your own IT - maybe you're larger and that still hasn't settled in yet. We've taken on many clients that left it too late because they thought they were doing fine by themselves, until they realised they weren't. To varying degrees, they all had major gaps in their setup they weren't even aware of, and significant cyber-risks that were never on their radar.

Most of them would have saved money and reduced their risk by engaging us sooner and getting their tech right to start with. But they didn't know what they didn't know.

Maybe you shouldn't... But the fact you clicked that ad and have read down this far on the landing page says maybe you should.

Some IT providers are a hot mess. Some of them start out like that, others sell to a bigger firm and become that way. Many simply outgrow their clients or their ability to service them.

Do any of these sound familiar?

❌ Response times getting worse

❌ Hard to get a hold of / call-back

❌ Same issues reoccurring over and over

❌ Mistakes being made more frequently & repeatedly

❌ Prices keep going up even though the service doesn't

Regardless of why it's gone wrong, you deserve a technology partner that actually cares about your business.

You would think so, right? But it's actually not at all. Once you introduce us, we'll work with your old provider and handle everything. The make sure the changeover is seamless with no disruption to your business.

This is something a lot of business owners worry about, but it's virtually never an issue. We commonly come across providers that drag their feet a little and get a bit snippy about losing a client. But the number of IT companies out there that want to actively sabotage a customer transfer are vanishingly small. And even if hostilities did arise, we would work with you through the process to get the right outcome for your business.

In most cases, yes. If you have someone doing your IT support in-house, then our service can be very complimentary. We'd love to have a chat about how this could work.

However, if you are already using another IT provider and they aren't looking after your cybersecurity needs, then it will depend on the services they're providing you and whether they play nice with others.

While joint outsourced IT arrangements can work (we have a handful of clients in this situation) it's generally not a good fit for us.

Let's put it this way. Pretty much nobody ever argues with us on the cost of our service. Does that mean we are too cheap? Probably. But we're happy with what we make, and we want to price our service to allow us to support and secure as many businesses as possible, regardless of their financial position.